131 Airline Drive, Suite 301, Metairie, LA 70001          Phone 504-838-5791     FAX 504-838-5279

How to file a complaint or self report

Compliance department mission statement

The purpose of the compliance department of the Louisiana State Board of Practical Nurse Examiners is to assure that the licensed practical nurse is providing safe, quality care to all patients, residents, or clients who are ill, disabled or dependent on others for their well being. To ensure public trust and maintain the highest of standards, the compliance department is designed to investigate any situation in which a nurse allegedly fails to practice appropriately in accordance with the rules and regulations set forth in the Louisiana Revised Statutes. In order to seek a fair resolution, an investigation is conducted.

Who may file a complaint

Anyone may file a complaint if they believe a licensed practical nurse has violated the law and/or provided substandard care. All licensed health care professionals, including lpns, must report any other health care professional who they believe is behaving in an illegal, unethical, or incompetent manner (LA Administrative Code. Title 42. Part XLVII. Section 306).

Path of a complaint

Click: Path of a Complaint.
(Note: If you do not have a pdf reader, scroll down for information on how to download one.)

What type of conduct should be reported?

Conduct that violates expected standards of care that may result in harm to any person must be reported. There is no list of what should be reported. If there is a question about whether a nurse's conduct should be reported, please contact the board office for clarity.

Examples of conduct that demonstrate poor judgment or skill resulting in possible violations of the Nurse Practice Act that are reportable to the board are as follows:

How do I file a complaint?

* All complaints made to the board are investigated.

* When filing a complaint you may remain anonymous.

Click on the appropriate form and follow the instructions:

Mail or fax the complaint form, along with any additional information that you may deem pertinent to the following:

Louisiana State Board of Practical Nurse Examiners
ATTN: Compliance Department
131 Airline Drive, Suite 301
Metairie, LA 70001

FAX: 504-838-5279

Thank you in advance for your concern to help maintain the highest professional care in Louisiana. If you have any questions, please feel free to contact the board office at (504) 838-5791.

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